Originally posted on my Yahoo 360 blog Tuesday April 3, 2007 - 07:11pm (CDT)
Comment: D**n! The feed started working on this blog within less than a minute of my posting this entry. My remarks regarding the dangers of setting a horizon on the process of problem resolution stand, though.
I wonder if there's any online equivalent of that scene in Risky Business where Tom Cruise realises that absolutely nobody is going to see him, and turns up the volume on his parent's stereo and does that semiclad spin out onto their living room floor, as he starts on his way to doing everything that a repressed north shore boy would not do? Odds are, nobody other than me is ever going to read this, because the feed doesn't work. Yes, I reported it and guess what I got? A handholding letter telling me that Yahoo was hard at work on the problem but had no timetable on fixing the problem - followed a few days later by a letter asking me how satisfied I was with the resolution. What resolution? That's the problem with Yahoo's corporate model - the very customer satisfaction surveying process that is supposed to ensure quality service ensures that nothing of the sort will be seen, when a problem takes more than a day or two to fix. After that point, it's old news and the user is expected to just live with it.
For that reason, I'll be taking the feed for this blog off of my journal at Blogger if I don't see working feeds by this coming weekend, and if so, don't expect to see this thing updated. A blog without a working feed is a blog that nobody's going to visit, because nobody is going to know when there's anything new to see. But I suppose that it does make a nice decorative statement on this profile.